Everyone is welcome at Ottawa Public Library!
The Library is a public space. We want everyone to feel welcome, and enjoy visiting our spaces and using Library services in-person or online. We value the diversity of our community members and we work to create a respectful and inclusive environment.
Code of Conduct
The Library Code of Conduct is simple: respect employees, clients, policies, and spaces. This means:
- Be considerate of others
- Look after people in your care
- Keep your belongings with you
- Use Library spaces, materials, equipment, and furniture as intended
- Follow Library employee and security instructions
Unacceptable client behaviours include:
- Actions that are disruptive to clients or employees
- Actions that are violent or put clients or employees at risk
- Actions that cause damage to Library spaces, materials, equipment, and furniture
- Offensive language, shouting, rude, or discriminatory comments
- Unwelcome advances or comments, or harassment
- Threats or intimidation
- Asking clients or employees to donate money or buy things
- Actions that are against federal and provincial laws, municipal by-laws, or library policies
Clients not following the Code of Conduct
Clients who do not follow the Library Code of Conduct will be asked to change their behaviour. Library employees or security will approach clients with curiosity and compassion, and will explain how their behaviour goes against the Code of Conduct. Unacceptable behaviour will not be tolerated. If a client is unwilling or unable to change their behaviour, they will be asked to leave the Library.
In cases of serious or repeated unacceptable behaviour, the Library may suspend Library access, issue a trespass notice, or take other available legal actions. Clients who disagree with any suspension of Library access or trespass notice may write to the CEO to appeal the Library’s decision.
Approved by the Ottawa Public Library Board on February 10, 2026.